This way of communicating may be familiar to you if you already chat using text, instant messaging or live chat. You may use software or apps – such as Skype, FaceTime, WhatsApp or Google Hangouts.
You might like the immediacy of being able to chat in real time and prefer that I don’t see you (as I would with video) or hear you (as with phone or VoIP). Writing may feel more comfortable as a way of expressing yourself but you might not want to wait for my replies as you would need to with email sessions.
I use Zoom for live chat which is like Skype but more secure and which will require you to download the software or app beforehand from: https://zoom.us/.